SmallBizGenius Analysis

TRX Training: Suspension system with mixed reviews and customer service concerns for small businesses

Category Breakdown

Scores based on analysis of 58 recent reviews

Customer Service

2.5/10

Numerous reviewers report extremely poor customer service from TRX, including lack of response to emails, inability to reach a live agent, and generally unhelpful support.

37 reviews mention this

Shipping & Delivery

2.0/10

Many customers experienced lengthy delays in receiving their orders, with some orders never arriving at all. Reviewers expressed frustration at the lack of communication and transparency from TRX during the shipping process.

27 reviews mention this

Product Quality

8.0/10

The TRX suspension systems themselves receive overwhelmingly positive reviews, with customers praising the high-quality construction, versatility, and effectiveness of the equipment.

23 reviews mention this

Billing & Subscriptions

2.0/10

Several reviewers reported issues with unauthorized charges or difficulties canceling subscriptions, indicating potential problems with TRX's billing practices.

15 reviews mention this

Pros & Cons

What Customers Love

High-quality, durable suspension training equipment Mentioned 23x
"The TRX suspension system is very well-made and versatile, allowing for an effective full-body workout."

Common Complaints

Extremely poor customer service and communication Mentioned 37x
"Horrible. I bought a TRX suspension system for use at home. It arrived on time and as expected. Here's the kicker...they offer a 90 Day FREE trial of their app. I never even set mine up or used it. Just discovered they've been auto-charging me every month. The website is a nightmare to get into and cancel the membership that I never signed up for. Total scammers."
Frequent order delays and unfulfilled shipments Mentioned 27x
"Ordered through Argos, nothing arrived after 14 days. Got in touch with TRXtraining customer service who were absolutely shocking. Claimed they didn't know anything about the order and then stopped responding to emails, didn't want to help at all."

Common Questions About Trx Training

Answers derived from customer review patterns

Is TRX Training legit and trustworthy?

Based on 45 reviews, TRX Training's legitimacy and trustworthiness are questionable. While the products themselves receive positive feedback, the company's poor customer service, frequent order fulfillment issues, and problems with unauthorized charges have led many customers to view TRX as untrustworthy. Small business owners should carefully weigh the risks before making a purchase.

Based on 45 reviews

Does TRX Training have good customer service?

No, TRX Training's customer service appears to be extremely poor according to numerous customer reviews. Reviewers report difficulty reaching live agents, a lack of response to emails, and generally unhelpful support when trying to resolve issues. Many customers have had negative experiences trying to get help from TRX's customer service team.

Based on 37 reviews

Is TRX Training worth it for small businesses?

The value proposition of TRX Training for small businesses is mixed. While the product quality is generally praised, the company's poor customer service and order fulfillment issues pose significant risks that small business owners should carefully consider. Depending on the specific needs and priorities of the business, TRX Training may or may not be a worthwhile investment.

Based on 58 reviews

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